For any size exchanges or returns, please visit this link and we can assist you from there. 

If we are unable to complete your request in the link above, please email hello@shopsunnytails.com with your order number and request. 

We accept returns and exchanges up to 30 days from when a product is received for products that are not used and in new condition, or are happy to offer store credit for you to purchase something else in our shop. Customers will be responsible for paying for shipping costs for returns and exchanges.

Due to the limited-time nature of our promotions (including gift with purchase offers), we are unable to offer retroactive discounts or price adjustments on previous orders.

Please allow up to 4 business days for processing your order. If for some reason you need your order to go out ASAP, please email hello@shopsunnytails.com and we will do our best to ship it out as soon as possible!

United States: Standard shipping is $4.95 (4–6 business days) and free on orders $75+. Priority shipping is $10 (2–3 business days).

Canada: $10 (7–14 business days), free on orders $100+.

International: We ship to 52 more countries (see the list) for a flat $15. Delivery takes 7–14 business days to Europe and the UK, and 10–20 business days everywhere else. Orders $130+ ship free.

Good to know:

• Customs, tariffs and import duties are set by your country and paid by you. They aren’t included in shipping.
• We’re not responsible for packages lost or stolen in transit.
• If a package is returned to us because of an incorrect address, reshipping it costs another shipping fee.

Share details about your shipping policies, item returns, or customer service.

If you made a mistake in your order please email us at hello@shopsunnytails.com immediately. We will not accept order cancellations after it has been 24 hours since the order has been placed. 

Please verify your shipping address before processing your order to ensure it will be delivered to the correct address. If the address you entered at checkout is incorrect, please email us ASAP at hello@shopsunnytails.com. If your package has not shipped, I can still change your address!

Shop Sunny Tails it not responsible for replacing or refunding lost, stolen, or missing packages  - we count on USPS to deliver your package once it leaves our shop. Once it leaves my hands it is out of my control. If the postal service loses your package, please file a claim at this link. 

If you require assistance in finding your tracking number, please email us at hello@shopsunnytails.com and I would be happy to find it for you :-)